Most orders are despatched within 1 – 3 days. Please add a comment to your order or telephone if you have an urgent delivery deadline and we will do our best to help. Certain products have a longer lead time of 5 – 7 days and this information is clearly stated on the product page.
Post and packing
You can easily see how much postage will be on your order by clicking on ‘View Basket’ and ‘Estimate Shipping and Tax’ before you go to checkout. We try to keep p&p prices as simple and as low as we can.
Standard Packet Post (UK): Royal Mail Packet Post – single handling and delivery price of £3.99 per order.
Royal Mail Recorded Delivery (UK):Signed for service from Royal Mail. Single handling and delivery price of £4.99 per order.
Overseas Orders: Orders for delivery overseas are sent using Royal Mail Signed For Airmail Service for £14.99 per item. Larger orders are despatched using a courier service – it depends on the size and weight of the parcel so we will need to let you know a final price once we have the order. Or you can contact us by e-mail for a carriage quote.
Extra Large Clothing Returns and Refunds Policy
We want you to be pleased with your purchase. Should you wish to return an item, we will be happy to refund or exchange, as outlined below.
You have the right to cancel your order within 30 days from delivery. We are unable to accept returns of non-faulty items after 30 days.
The returned items must not have been worn (although please try them on!) and must still have the labels intact.
We are unable to accept returns of ‘made to order’ items unless the product is faulty. (For example, 9XL and 10XL joggers and boxer shorts.)
Important Note: You must organise the return of the unwanted items at your expense and risk. Full refund of the cost of the goods is wholly conditional upon a full inspection of the goods by our Returns department to check for condition, completeness and correct product return.
Once completion of a return has occurred, any monies due to the customer will be administered in a timely manner. However please be aware that this can be up to 7 days.
Delivery charges are not refundable should you wish to return any part of your order.
Please return your parcel to:
Unit 1, Ginetta Park
Queensway Industrial Estate
Please fill out the exchange section of the form enclosed within your parcel, with payment details should further payment be required.