Support
Who Can Help With What
This website is an independent source of information about Villaspin Casino. We can explain how the offers, cashier and verification work, but we are not the casino and cannot view or change any player account.
For anything involving your own money or account, contact Villaspin directly:
- Live chat on the casino website for quick questions.
- Email support at [email protected] for detailed requests and complaints.
- Self-exclusion at [email protected].
There is no phone support. Unresolved complaints are escalated inside the operator’s support team.
Withdrawals
Villaspin states that payout requests are processed within three business days. Banks and payment institutions can then take additional time. Withdrawal minimums and maximums depend on the payment method, and the VIP rules list a maximum withdrawal limit of €7,000 at Bronze levels rising to €30,000 at Obsidian.
If a bonus is still active when you request a withdrawal, the bonus and its winnings are removed. Each deposit must be wagered three times before it can be withdrawn, otherwise a processing fee may be charged.
Verification
Full KYC applies to every withdrawal and to accounts whose total deposits exceed €2,000. You will need:
- A government-issued photo ID, front and back where relevant.
- A selfie holding the same ID.
- A proof of residence such as a bank statement or utility bill.
Documents must be in the account holder’s name and valid for at least three more months. Send them within 14 days of the request; the operator may also call your registered number.
Account Housekeeping
An account with no login for 12 consecutive months is treated as dormant and charged €10 per month while it holds a balance. Payments must always come from cards, bank accounts or wallets in your own name.